Forwarding is one of two ways to connect
Conditional forwarding keeps your existing number: your phone rings first, and only the calls you miss roll to your receptionist. The other way is a dedicated business number in your area code that she answers directly as your main line — no forwarding codes at all. Email support@revenuepack.com to switch paths any time; the rest of this guide covers forwarding.
What conditional forwarding does
Your public number stays exactly where it is. Your team keeps the first ring. Your carrier forwards only the calls you do not answer (and, on most carriers, calls that hit a busy line) to your RevenuePack number.
Your RevenuePack forwarding number is in your welcome email and portal settings. Every code below is dialed from the business line itself. When a code takes, most carriers play a confirmation tone or announcement — if you do not hear one, assume it did not take.
Carrier pages change and a few carriers no longer print their own codes. Everything below was checked against official carrier documentation in July 2026, and where a carrier leaves something undocumented, we say so instead of guessing.
Verizon Wireless
- Turn on: dial *71 followed by your 10-digit RevenuePack number, then press Call. This forwards the calls you do not answer.
- Turn off: dial *73.
- Note: Verizon documents *71 for unanswered calls. *72 forwards ALL calls immediately — that is usually not what you want.
AT&T Wireless
AT&T currently manages forwarding from your phone's own settings (Settings > Phone > Call Forwarding on iPhone), and its support pages no longer print dial codes. The codes below are the GSM standard that AT&T phones have long used — if one fails, use the device settings or ask AT&T support for conditional call forwarding to your RevenuePack number.
- Recommended — one code for no-answer, busy, and unreachable: dial **004*1 followed by your 10-digit RevenuePack number, then # and Call.
- No-answer only: **61*1 plus the number, then #. Busy only: **67*1 plus the number, then #.
- Turn off: ##004# (or ##61# / ##67# individually). Check status: *#61#.
- Ask AT&T to set your no-answer ring timer if calls forward too fast or too slow — the timer syntax varies, so have them confirm it.
T-Mobile and Metro
T-Mobile confirms conditional forwarding (no answer, phone off, out of signal) but does not print codes on its support page. The same GSM codes apply.
- Recommended: **004*1 plus your 10-digit RevenuePack number, then # and Call.
- Turn off: ##004#. Check: *#61#.
- Metro runs on T-Mobile's network and uses the same codes in practice, though Metro publishes no official page — test immediately after setup.
- Known field issue: T-Mobile forwarding to some internet-phone numbers can fail silently. Place the test call below before trusting the route; if it fails, contact us and we will route around it.
Comcast Business Voice
- Forward when unanswered: dial *92, wait for the second dial tone, enter your RevenuePack number.
- Forward when busy: *90 the same way.
- Turn off: *93 (no-answer) and *91 (busy).
- Do NOT activate these on a line that is part of a Hunt Group — Comcast warns against it. If your lines hunt, contact us and we will design the route with you.
- Business VoiceEdge is a different product managed from its own portal, not with these codes.
Spectrum Business Voice
- Forward when unanswered: *92, then your RevenuePack number.
- Forward when busy: *90.
- Turn off: *93 (no-answer), *91 (busy). These codes are fixed and also manageable in the Voice Manager portal.
Verizon Fios Digital Voice and analog landlines
Fios: try *92 plus your RevenuePack number for no-answer forwarding (busy: *90; off: *93 and *91). Verizon's own pages disagree between regions on the exact variable codes, so trust the confirmation tone, and note that settings saved in the online Account Manager override anything you dial.
Plain analog landline: try *92 plus your RevenuePack number (rotary: 1192). No confirmation tone? Call your phone company and ask them to add Call Forwarding Don't Answer pointed at your RevenuePack number. On analog lines the phone company — not you — sets how many rings happen before the call forwards.
RingCentral, Ooma, and Vonage
RingCentral: in the RingCentral app go to Settings > Phone > Call handling, edit your rule, set the Missed calls dropdown to Forward to external number, and enter your RevenuePack number. No dial codes.
Ooma Office has no ring-first-then-forward option: it can forward all calls, or only when your devices are offline. The practical setups are forwarding after-hours schedules to RevenuePack, or adding RevenuePack as a simultaneous-ring device. Reply to your welcome email and we will set it up with you.
Vonage Business handles no-answer routing through Follow Me (each step rings 10 to 60 seconds; put your RevenuePack number as the last step). Only an admin or Super User can change it.
Test it before you trust it
- From a different phone, call your business number and answer it. Normal calls must still reach your team first.
- Call again and let it ring out. RevenuePack should answer in your business's name.
- Check your portal: the test call, its transcript, and the captured details should be there within a minute.
- Forwarded call legs bill as outbound usage on your carrier line — normal, small, and worth knowing before your first bill.
If forwarding is not working
- Confirm the code was dialed from the same line that receives customer calls.
- Place a test call from a different phone and allow your normal ring window to finish.
- Check whether your carrier, PBX, or call-tracking provider overrides device-level forwarding.
- Send support the carrier name, business number, approximate test time, and what the caller heard. Never include a portal token or card number.