Three simple steps
- Choose the customer. Open Customers and choose their request. Read what they need. Open Write a message if needed, then choose Write a reply for me.
- Read and change the words. Check the suggested reply. Change anything you like. Save it if you want to come back later.
- Send the email right here. Check the Customer email address, subject and words, then choose Send email. Your edits are saved and the email is queued. We update the customer as contacted after sending it for delivery. You can check the email status here.
Before you finish
Saving or copying does not send a reply. Send email sends it for you. Customer responses go to your saved business email.